khlo's Privacy Policy

1 Introduction and Applicability

This Privacy Policy ("Policy") sets out the terms governing the collection, use, storage, and protection of personal information between khlo ("we", "our") and users of its platform ("you", "your"). This Policy applies to the website https://khlo-vip.cam, its associated mobile applications, and any digital service provided by khlo.

By registering with khlo or using our services, you are considered to have given your consent to this Policy. If you object to any part of this Policy, please refrain from using the services. Our Terms and Conditions complement this Privacy Policy and both documents should be read together.

This Policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh. We are committed to ensuring the highest level of protection for your personal information in compliance with existing rules on information technology and digital security.

2 Types of Information Collected

khlo collects various types of information, which we divide into two main categories:

2.1 Information Provided Directly

When you create an account, complete the verification process, or contact us, you directly provide the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — 21 years or older)
• Mobile number and email address
• Current and permanent address
• National identity card or passport number
• Payment information: relevant details for bKash, Nagad, Rocket, Upay, or bank account
• Security questions and answers

2.2 Automatically Collected Information

The following information is collected automatically while you use the khlo platform:

• IP address and device identifier
• Browser type, version, and operating system
• Login time, session duration, and navigation patterns
• Transaction history and betting activity
• Preferred game categories and usage patterns
• Information obtained through cookies and similar technologies

3 Methods of Data Collection

khlo collects your information through various methods. The purpose of each method is transparent and relevant:

3.1 Registration and Account Verification

Information you voluntarily provide during account creation is collected. The KYC (Know Your Customer) verification process may require copies of official documents to confirm your identity and age.

3.2 Tracking During Service Use

Your activity in each session is logged for security and quality improvement purposes. This includes gaming activity, betting patterns, and payment transactions.

3.3 Support and Communication

When you use our 24/7 live chat or email support, records of those conversations are retained for service quality control and training purposes.

3.4 Automated Technologies

Cookies, web beacons, and similar technologies are used to improve site functionality and personalise the user experience. Further details about cookies can be found in Section 7 of this Policy.

4 Purposes of Data Use

Your information is used for the following specific and lawful purposes:

• Account Management: To handle registration, login, password recovery, and account security.
• Identity Verification: To confirm your age and identity through the KYC process, particularly to meet the 21+ age requirement.
• Financial Transactions: To process deposits and withdrawals, prevent fraud, and ensure financial security.
• Service Improvement: Data is analysed to improve platform functionality, game categories, and the user experience.
• Personalised Experience: To recommend games based on your preferences and provide relevant promotional offers.
• Legal Obligations: To comply with applicable laws and regulations, report suspicious activity, and cooperate with law enforcement agencies.
• Customer Support: To provide prompt and effective resolution of your complaints and queries.
• Responsible Gaming: To identify potentially problematic gaming behaviour and provide necessary support. To learn more, see our Responsible Gaming Guidelines.

5 Data Storage and Security

khlo treats the security of your information as its highest priority. We ensure data protection through industry-standard technical and organisational measures.

5.1 Technical Protection

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information stored in databases is encrypted using AES-256 encryption.
• Firewalls, intrusion detection systems, and regular security audits are in place.
• Two-Factor Authentication is available.
• Payment information is handled in compliance with PCI-DSS standards.

5.2 Retention Period

Your information is retained according to the following policy:

• All information is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure.
• A longer retention period may apply where required by law.
• Marketing data is deleted after you withdraw your consent.

6 Sharing Data with Third Parties

khlo does not sell your personal information or transfer it to third parties for commercial purposes. However, in specific circumstances we may share information with the following parties:

6.1 Service Providers

Essential information is shared with companies that provide services such as payment processing, identity verification, technical infrastructure, and customer support, as necessary to operate the service. These third parties operate under our instructions and are bound by privacy agreements of the same standard.

6.2 Law Enforcement Agencies

Information may be provided to law enforcement agencies where required by court order, government directive, or criminal investigation. In such cases, applicable Bangladeshi law is strictly followed.

6.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

6.4 With Your Consent

Outside of the cases listed above, information is not transferred to any third party without your explicit consent.

7 Cookies and Tracking Technologies

Various types of cookies are used on the khlo platform. Cookies are small text files stored on your device that help improve site functionality.

7.1 Essential Cookies

These cookies are required for the core functionality of the site — maintaining login sessions, security verification, and remembering your preferences. Disabling them may cause the site to not function properly.

7.2 Functional Cookies

These cookies are used to remember your language preference, recently played games, and personalised settings.

7.3 Analytics Cookies

These cookies are used to analyse user behaviour across different pages of the site in order to improve the service. The data collected is processed in anonymised form.

7.4 Cookie Controls

Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies will prevent access to some important features of the site. A cookie consent prompt is shown when you first visit our site.

8 User Rights

You have the following rights over your personal information, and khlo respects those rights:

8.1 Right of Access

You may request a copy of all information we hold about you at any time. We will respond within 30 working days of receiving the request.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Some information can be updated directly from your account settings; for other changes, please contact the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations, ongoing disputes, or financial records.

8.4 Right to Object to Processing

You may object at any time to stop marketing communications. Notification preferences can be changed from your account settings.

8.5 Right to Data Portability

You may receive your information in a structured and commonly used format. The option to transfer this information to another service is provided.

To exercise any right, contact our support team via 24/7 live chat or email. For answers to general questions about our services, see the Frequently Asked Questions section.

9 Protection of Minors

khlo strictly prohibits the use of its services by anyone under the age of 21. This is not merely a policy — it is a fundamental commitment of our platform.

Age verification is mandatory at registration. Additional identity documents may be requested in cases of doubt. Information belonging to any minor is not knowingly collected. If a user registers with a false age and this comes to our attention, that account will be closed immediately and the relevant information will be deleted.

If a parent or guardian suspects that their child is using our platform, please notify our support team without delay — we will act promptly.

10 Changes to the Policy

khlo reserves the right to amend and update this Privacy Policy as needed. You will be notified according to the nature and significance of the changes.

For significant changes, a notice will be sent by email or on the platform at least 15 days before they take effect. For minor changes, only the "Last Updated" date at the top of this page will change.

If you continue using the service after any changes, you will be considered to have accepted the revised policy. If the updated policy is not acceptable to you, you have every right to close your account.

11 Contact

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English.
• Email: [email protected]

We aim to respond to privacy-related requests within 30 business days of receipt. Complex cases may take longer, but you will be informed if that is the case.

To learn general information about khlo, meet our team, and understand our mission, read the About Us page.