Responsibly play,
enjoy safely
Entertainment at khlo is not just about winning or losing — it is a healthy, controlled experience. We want you to always be aware of your own limits and seek help when needed.
Gaming is for entertainment, not addiction
Online betting and casino games are primarily a form of entertainment. At khlo, we believe every player has the right to play in a safe and balanced environment. Betting should never be a primary source of income, and chasing losses by placing bigger bets is one of the biggest mistakes you can make.
Our Terms and Conditions clearly state that the minimum age to open an account at khlo and participate in any betting or gaming activity is 21. Participation by minors is strictly prohibited and we make no exceptions when it comes to age verification.
Responsible gaming means playing within your financial means — only betting money that, if lost, will not affect your daily life. Always put family, friends, and your professional life first. Set a budget before you play and never exceed that limit.
Our FAQ page has detailed guidance on deposit limits, self-exclusion, and account breaks. If you have any questions or concerns, our 24/7 live chat support is here for you.
Tools to keep yourself protected
khlo gives you full control over your own gaming. Using the tools below, you can decide for yourself how much you play.
Set deposit limits
Set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately; increasing a limit has a set waiting period.
Session time limits
Set a limit on how long you can play in one sitting. When the set time is up, your account will automatically go on a break and you will need to log in again.
Bet limits
Control the maximum amount you can bet on a single wager or over a set period. This prevents large bets made on impulse.
Option to opt out of bonuses
You can choose not to take any bonus or promotional offer. Opting out of bonuses removes wagering pressure and makes it easier to stay focused on your play.
Account break
Temporarily close your account for a set period — from 24 hours to a few weeks. During the break, login and betting are completely disabled.
Permanent self-exclusion
If you feel gaming is having a negative impact on your life, request to permanently close your account. This decision is irreversible and takes effect immediately.
Contact our 24/7 live chat support or send a request by email to activate these tools. Support is available in both Bengali and English.
Recognise the warning signs of a problem
If the behaviours below appear, it means gaming is becoming a problem. Check yourself honestly to protect yourself and your family.
Being unable to stop after a loss
The tendency to place bigger bets to chase losses after losing money is the most common sign of addiction. The thought of "I'll win it all back with just one more bet" is dangerous.
Spending household money on betting
Spending money meant for rent, food, or your child's education on betting is a sign of serious financial trouble. Borrowing money to bet is the same warning sign.
Hiding from family and friends
Hiding from family how much you are playing or how much you are losing means you already know it is not normal.
Restlessness or irritability when not playing
Feeling moody, restless, or anxious when you cannot bet is a sign of psychological dependence.
Spending much more time than planned
Sitting down for half an hour and ending up spending several hours, not giving time to work or family — this is the beginning of a problem.
Impact on work and professional life
Losing focus at work because of gaming, not showing up on time, or avoiding professional responsibilities means other areas of your life are suffering — it is time to stop.
Check yourself
Ask yourself the following questions honestly. If the answer to one or more is "yes", consider seeking help.
These questions are not a medical diagnosis — they are simply an initial measure to help you understand your own situation. If in doubt, contact a professional counsellor.
Get help — you are not alone
Acknowledging the problem is the first step. Seek help through the channels below — family, khlo support, and professional advice can always help find a good solution.
khlo live chat
Support is available 24 hours a day, 7 days a week in Bengali and English. From deposit limits to self-exclusion — you can make any request directly here.
Email support
Contact us by email for detailed requests or issues. Our team responds in Bengali and your privacy is fully protected.
Family and close ones
Talk to a family member or a trusted friend. Sharing your problems reduces stress and helps you make the right decisions.
Professional counsellor
Seek advice from a psychologist or counsellor who specialises in behavioural addiction. Several mental health service providers operate in Bangladesh — find one with the help of your family.
khlo's commitment — a safe and responsible gaming environment
We ensure that no minor can participate at khlo. If someone under 21 opens an account, it is closed and the related transactions are cancelled. We use SSL encryption and modern security measures to keep your information and transactions safe — you can read more about this in our Privacy Policy.